Under following conditions, BSW Beauty will provide high satisfaction return service.
1. Purchased merchandise must be in original condition, same as brand new.
2. Final sale, Clearance, Event sale item are not return-able.
3.Exchange, Refund must be made withn 14 days since customer received products.
4. The original shipping cost is not refundable.
(If there are our shipping mistakes, full cost will be refundable.)
Under any circumstances, following items are not return-able. <Manufacturer defects are exception>
- Wig/ Ponytail/ Bun Hair
- All unsealed hair&Skin care products. (eg. Bottle, Jar, Spray, Pump and Tube type products, which are unsealed)
- Half Pack Hair
- Electronic Tools
How to get exchange or refund
Step1. Contact our online department by e-mail which is included return reasons and pictures if there is manufacturer defect on merchandise. (firstname.lastname@example.org)
Step2. Send the merchandise to us. When we get the items, we'll process refund or exchange service.
NOTE : If the packaging or product has been damaged, please do not send it to us. There will be extra charge for re-shipping the items.